Frequently asked questions

It is on the receipt Tebex emailed you right after checkout — search your inbox for "Tebex". You can also see every purchase, with a copy button for the transaction ID, on your profile.

Most items are automatic — Tebex applies your Discord role within about 5 minutes. Items that need setting up for you (YMAP addons, custom tattoos, sprays, EUP locks, personal radio frequencies) are done by the team through a ticket. Each product page tells you which it is, just under the buy button.

First make sure you joined the DevOps Discord with the same account you bought with — roles cannot be granted to someone who is not in the server. Then run /claim with the Tebex bot. If it still has not landed, open a ticket with /ticket devstore and include your Tebex transaction ID.

Yes, for anything that grants a role. Join first, then purchase, and the role applies automatically. If you buy first, join and run /claim.

Through Tebex, using the email address you checked out with. Cancelling stops it renewing — you keep your perks until the end of the billing period you have already paid for.

No. A subscription started on a sale renews at the normal price once the sale ends.

Yes, but changes to custom tattoos, sprays and EUP locks need a change fee, because each one is manual work. If you are unsure your design will be approved, ask in a ticket before buying rather than after.

So we can deliver the item to the right character and show you what you already own. Linking takes one click and does not need a password — it uses the same Cfx.re login you already use to play.

Open a ticket with /ticket devstore in the DevOps Discord and include your Tebex transaction ID. That ID lets us find the payment straight away, so having it ready gets you sorted much faster.