Store Policy
Welcome to the DevOps Store store policy.
By purchasing any item from our store, you agree to the terms below.
1. Purchases and Delivery
All purchases are delivered automatically in-game upon successful processing by Tebex.
Please ensure you have linked the correct Discord account and are logged into the server.
Delivery usually takes less than 5 minutes.
During high volumes of traffic e.g sales, this may take longer - we unfortunately do not control this as it runs through Tebex. If you are waiting for an extended period, don't hesitate to open a DevOps Store ticket in Discord for assistance.
2. Refunds and Chargebacks
As our store offers digital goods that are instantly credited to your account, we maintain a strict No Refunds policy.
- Any attempt to chargeback or reverse payment via your bank or payment provider will result in an immediate automated ban from our server and platform.
- If you experience any issues receiving your item or encounter any issues, please open a support ticket in our Discord.
3. Lost or Transferred Items
- Items are tied to the account that purchased them. We do not support transferring items between different platform accounts or to other players. e.g transferring a purchase to a friend.
- If you lose access to your account due to a ban (from either our network or Discord), you will lose access to your purchased items. Purchases do not grant immunity from server rules.
4. Subscriptions / VIP
If you purchase a subscription, it will automatically renew based on the term you selected during checkout via Tebex. You can manage or cancel your subscription at any time by logging into the Tebex portal or managing it through your email receipt.
5. Product Issues & Compensation
We take the quality of our products seriously. If a purchased item is not functioning as intended or contains a defect, we will make every reasonable effort to diagnose and resolve the issue in a timely manner.
- In the first instance, we will always attempt to fix or rectify the problem. Please report any issues by opening a support ticket in our Discord.
- In circumstances where a fix is not possible — including but not limited to situations where an item must be removed from the server due to changes in third-party terms of service (e.g. from Rockstar Games or CFX/FiveM) — we reserve the sole right to determine whether compensation is appropriate, what form it takes, and its value.
- Compensation, where offered, may take the form of an in-store credit, a replacement item of comparable value, or another remedy at our discretion. We are under no obligation to issue a monetary refund in these circumstances.
- These situations are rare and outside our control. By purchasing from our store, you acknowledge that third-party platform changes may occasionally affect item availability.
6. Rules of Usage
All purchased items are granted subject to your continued compliance with our server rules and community standards.
- We reserve the right to temporarily suspend or permanently revoke access to any purchased item, at our sole discretion, if it is determined to have been used in violation of our server rules or community guidelines.
- A purchase does not constitute a licence to use items in a manner that disrupts, exploits, or harms the experience of other players or the integrity of the server.
- No refund will be issued in the event of a suspension or revocation resulting from a rules violation.
7. Updates to these Terms
We reserve the right to update this policy at any time. Changes take effect as soon as they are posted. Continued use of our store or participation in our online services e.g FiveM signifies your acceptance of the updated terms.